Technical Support Specialists are the face of Ooyala. They are the first people our customers turn to when things are not going as well as they should. The way we handle these calls for help is the most important factor in helping our customers be successful, satisfied, and happy. Being a great support specialist is about realizing the critical importance of the act of helping customers. It’s about navigating our systems and databases and finding a solution that works. It’s about knowing how to isolate issues and engage the right engineering team. It’s about working with engineers and account managers to create a great customer experience that sets us apart. As a Technical Support Specialist for Japan you will be serving our partners and customers in Japan.
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